Frequently Asked Questions
Everything you need to know about our hand-blown glass treasures.
What makes each glassybaby unique?
Every glassybaby is hand-blown by artisan glassblowers in our hot shop. Because they are handmade, each piece features slight variations in color, size, and weight, making your glassybaby one-of-a-kind.
How should I clean and care for my glassybaby?
We recommend hand-washing your glassybaby with warm, soapy water and a soft cloth. Avoid using a dishwasher, as high heat and harsh detergents can damage the delicate glass and finish.
What is your shipping policy?
We offer standard and expedited shipping across the United States. Orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges on unused items in their original packaging within 30 days of purchase. Please note that custom or engraved pieces are final sale and cannot be returned.
Do you offer international shipping?
Currently, we ship primarily within the United States and Canada. For other international inquiries, please contact our customer service team to discuss available shipping options and rates.
Are your products safe for use with candles?
Yes, our glassybaby votives are designed specifically to hold standard tea lights or small votive candles. Always place them on a heat-resistant surface and never leave a burning candle unattended.